U.S. Development Officer
Job Title: U.S. Development Officer
Branch: Communications & Development, U.S. office of Humanity & Inclusion
Reports to: U.S. Director of Communications & Development
Direct Subordinates: 0
Location: Silver Spring, Maryland. Some telework is possible with this role, but the expectation is that the successful candidate will be in the office at least three days a week, including for an in-person staff meeting every other Wednesday.
Humanity & Inclusion (HI) is an award-winning, international humanitarian organization that works to improve the living conditions of people living in disabling situations in post-conflict or low-income countries. Founded in France in 1982, the Humanity & Inclusion Network counts more than 4,700 personnel working in 60 countries. Eight national associations, based in the United States, France, Switzerland, Belgium, Germany, Luxembourg, Great Britain and Canada, provide overall support for the field programs, which are implemented through the headquarters in Lyon, France. In 2021, HI donors brought care, safety, housing, access, dignity, independence and more to more than 3.1 million people.
Based in Silver Spring, MD, the U.S. Development Officer is a member of the communications & development team and reports directly to the U.S. Director of Development & Communications. This position also works closely with the Network fundraising team in Lyon, France, and other relevant teams across the network.
This is a full-time exempt position with occasional domestic and international travel up to 5 percent.
Purpose of the Job
The U.S. Development Officer is responsible for supporting fundraising from U.S. private donors in support of Humanity & Inclusion’s 452 projects in 60 countries. The successful candidate will support revenue growth in various areas of private fundraising (mostly from individuals), with a specific focus on donor care. The successful candidate will also support the team’s work to attract more donors through social media. They will provide support to the team creating and mailing all donor communications such as appeals, newsletters, reports, and brochures.
Key Areas of Responsibility
- Generate, edit, and mail all acknowledgement letters for donations
- Maintain donor database (Efficy), including weekly data entry, and quarterly data hygiene work
- Help execute donor stewardship and communications campaigns, including appeal and newsletter mailings (roughly 3-5 paper mailings each year)
- Contribute to monthly reconciliation and reporting of revenue, and the production of quarterly reports to the board of directors
- Manage the Donor Service inbox for HI US, as well as other general inboxes
- Adhere to all applicable laws and follow ethical standards for fundraising and charitable giving, as defined by the Association of Fundraising Professionals
Donor acquisition & social media
- Maintain and enhance Humanity & Inclusion’s presence on social sites, such as Instagram, Facebook, LinkedIn, Twitter, and YouTube through promotion of Humanity & Inclusion news, campaigns and events;
- Expand Humanity & Inclusion’s engagement and reach with an eye to catching the kind of people for whom our work resonates;
- Promote social media campaigns and ads, as needed;
- Communicate the case for support of Humanity & Inclusion programs and effectiveness to all relevant audiences;
- Review new social media communities and determine viability and effectiveness of our participation on new networks;
- Analyze and report engagement metrics across social media
- Support e-appeals and relevant welcome series toward first-time / upgrade gifts, as well as stewardship emails to maximize open rates and donations
- Identify and steward existing donors who might benefit from creating a monthly gift;
- Support program administration by tracking automatic debits, following up with donors as needed, and ensuring proper data collection;
- Support the retention of monthly donors by providing donor care and stewardship through specific emails, mailings, and other communications.
Workplace Giving and Intermediary Platforms
- Manage some aspects of HI’s participation in the Combined Federal Campaign (CFC) including all state and campaign-specific registrations and coordination with Global Impact, who facilitates our participation in the campaign
- Track and administer donations made via intermediary platforms including Global Impact (CFC), Network for Good, Good Done Great, and Benevity to ensure proper data entry and donor stewardship
Carry out any other tasks as may be assigned.
The ideal candidate has a can-do attitude and a strong commitment to donor-centered fundraising. They are a self-starter who organizes and prioritizes work, delivering excellence under pressure. They will require minimal supervision, using strong interpersonal skills to exercise discretion and maturity with donors, local teammates, and colleagues based in Lyon, France, or any of the countries in which we operate. This candidate will appreciate the challenges and benefits of working in a global organization, while contributing to the collaborative nature of our close-knit U.S. office. Applications will initially be graded on the following attributes:
- Bachelor’s degree
- At least four years of professional experience in fundraising, or related field such as digital communications or marketing
- Excellent communications skills
- Superb attention to detail
- Problem-solving skills
- Strong work ethic and commitment to teamwork
- Proficiency with MS Office suite applications
- Experience using a donor database
- Strong analytical, organizational, and problem-solving skills
- Experience with issues related to disability
- Commitment to equity and social justice
Bonus if you do…
- Experience in international development and/or extensive travel a plus
- Excellent web-based skills, including familiarity with content management systems, and email marketing
- French language competency (not essential)
All applicants must indicate that they have read and understood Humanity & Inclusion's safeguarding policies:
- Child Protection
- Protection against Sexual Exploitation, Abuse and Harassment
- Anti-Fraud, Bribery, and Corruption
People with disabilities are strongly encouraged to apply!
Qualified applicants with existing permission to work within the U.S. should submit a resume, as well as a cover letter explaining (1) why this role appeals to you, (2) how it connects to your prior experience, and (3) how you’ve helped another organization improve their fundraising program to [email protected] with the subject line “U.S. Development Officer.”
Once a job offer is extended to a candidate, that offer will be contingent on the candidate passing a background investigation.
We will only consider applications from U.S. citizens, or from applicants who already have permission to work in the United States. Applicants without existing work permission in the United States should not apply.
Humanity & Inclusion is happy to meet any reasonable accommodations that an applicant requires. To request such reasonable accommodations at any point in the recruitment process, please contact: Diana Hromockyj by email at [email protected] or phone at (301) 891-2138. All self-disclosure is voluntary and personal information is strictly confidential.